questions and answers

General questions

When is there not much going on in the theme park?

The number of visitors depends on various factors (weather, holidays, weekends). In general, there is less going on during the week (during holiday periods). You can also expect fewer visitors on cloudy days (check the weather in advance, or call +43 (0) 2282 79988).

Does the theme park open when it rains?

As a rule: yes. As long as it is only raining lightly, or only for a short period of time, the park will open. As stated in the terms and conditions, there is no right to rebook or cancel tickets that have already been paid for. For birthday celebrations and parties, free cancellation is only possible if the event is postponed. However, if a heavy thunderstorm is forecast with no prospect of improvement, the park may not open. We will communicate this from around 8 a.m. on our website and social media channels (Facebook).

Can I leave the park and return on the same day?

If you need to get something from your car, you can leave the park for a short time. Please let the cashier know.

Can I take my dog ​​to the park?

No, dogs are not allowed in the park.

Where can I store my things?

We offer lockers at the climbing garden. Simply leave a deposit (key, ID) and you will receive a lock.

Can I pay with an ATM in the park?

Yes, you can pay with a debit card at the parking ticket office. We also accept Mastercard and Visa.

Where can I inquire about lost items? Or where are they stored?

For every employee. They then communicate with their colleagues via WhatsApp. Collect them at the parking ticket office.

How can I buy vouchers?

Questions about children's birthdays

Can I bring a cake or pie to the birthday party?

You are welcome to bring a birthday cake. We will be happy to cool your cake. Maximum size 35x35cm. You will receive plates, forks, orange napkins and a cake knife from us. You are also welcome to bring your own napkins.

When will we get the food?

When you arrive, please arrange a time for your meal at the restaurant. A birthday table with your name will be reserved from the start time.

How long does the birthday party last?

The birthday parties (3-6 years and 6-13 years) last about 3.5-4 hours. You and your guests are welcome to stay with us in the park afterwards (until the end of opening hours - main season 6pm; winter months 4pm)

Do you supervise birthday party activities?

At the birthday party (3-6 years) you will be accompanied by our staff when you go pony riding. Trampoline jumping and the other activities at the party for 3-6 years are not supervised. At the party for 6-13 years, you and your guests will be trained in climbing or archery, after that there is no supervision. At the party for 6-13 years, you accompany your children yourself. When climbing, one adult may climb with a maximum of three children. When archery, one adult accompanies a maximum of five children.

What if the birthday child gets sick?

If you book an alternative date (your child is sick), we will not charge any cancellation fees.

How much do the birthday packages cost if fewer than 10 children (teenagers) participate?

You always pay the package price for 10 children. For additional children or accompanying persons there is an additional charge (depending on the party selected). For example, for a party for 6-13 year olds the additional charge is € 21.

What do parents of birthday guests pay if they just want to stay in the park?

For children or accompanying persons who ONLY accompany the children, an entrance fee of €8 is payable.

Are the adults accompanying the birthday child free?

Two adult companions are included in the birthday packages.

Is a deposit required in advance?

You pay us directly on site.

What if it rains during the event?

If it rains briefly, you can simply wait with us (shelter available). If there is persistent heavy rain or a storm, the event will be cancelled.

Do all of our birthday child’s guests have to be at the park on time at the agreed time?

Please arrive at the cash desk 10 minutes before the agreed time. Otherwise, the event cannot be guaranteed to go ahead as planned. Please also inform your guests of this. We thank you very much for your understanding!

Questions about pony riding

Will my child receive protective equipment?

Your child will receive a protective helmet from us.

Do I have to accompany my child when pony riding?

Small children (children who cannot hold on) must be accompanied.

How old and how heavy can children be to go pony riding?

Children up to 10 years old and weighing a maximum of 45 kg can ride on Zorro and Flash.

How long does the pony ride last?

Pony riding lasts about 10 minutes, or two laps.

Questions about the high ropes course

How does the high ropes course work?

We will provide you with safety equipment (helmet, climbing harness) and an introduction (duration approx. 10 minutes). After a short introduction (approx. 10-15 minutes, depending on the size of the group), you can complete the course yourself, secured with 2 carabiners. Trained guides will explain the safety regulations, then you must complete the introduction course. Only those who have shown that they are safe here are allowed to climb to greater heights, provided they have reached the minimum age and minimum height for this course.

What equipment do I need for climbing in the high ropes course?

Come in comfortable casual clothing and closed shoes; we will provide safety equipment appropriate to your height and weight. Long hair must be tied back in the high ropes course.

How old do you have to be to climb?

You can climb with us from the age of 6 and a height of 120 cm. Children under 14 years are only allowed to climb when accompanied by an adult.

How many children can an adult accompany?

One adult may climb with a maximum of three children under 14 years

Are teenagers allowed to climb alone?

Children/young people over 14 years of age are allowed to climb alone with a declaration of consent.

How many courses can be climbed?

From the age of 14 you can climb eight courses, from the age of six to 14 you can climb five courses.

How long does it take to climb if I want to climb all the courses?

Expect to need about 90-120 minutes for the course.

Questions about archery

At what age can you do archery?

Are children from the age of six allowed to try archery with us? Until they reach the age of 18, an adult must accompany them through the archery course.

How does archery work?

After a short introduction (approx. 10 minutes) you can go through our course on your own or with a companion. The course consists of 15 stations with some exotic animals but also fantasy animals and a target.

What is the cost of an arrow breaking or total loss?

Arrows broken in the middle or lost cost € 5,-

How long does the course last?

If you take it easy, it will take you about 60-90 minutes. We have 15 targets (animal dummies, targets) in the course.

Do I get rental equipment?

You will be equipped with a long or recurve bow and two arrows (quiver).

Is archery dangerous?

A bow is a piece of sports equipment but of course also a weapon. Our archery guide will explain our safety rules to you and after an introduction you will aim at targets. Once you have mastered archery, our archery guide will clear the course for you.

When will we stop archery?

At dusk. At 6 p.m. at the latest. If the safety regulations are not followed and other guests are endangered.

Questions about the llama hike

When can I do the Family Lama Tour?

You can buy tickets for the Family Lama Tour (in the park, unaccompanied) at any time during opening hours at the pony stand. After a short introduction and equipped with a bag of feed, you walk for around 50 minutes along a signposted path.

What do I do if a llama escapes?

If you need a llama, please let our animal keeper at the pony stand know.

How does a llama tour outside the park work?

For outdoor tours, please make a reservation in advance by phone or email. Our animal keeper will meet you at the entrance and halter or leash the llamas together with you. Equipped with a bag of feed, you will then head into the forest towards Weikendorfer Remise (Austria's oldest nature reserve, since 1927). We are also happy to organize drinks or food for you to take with you. A break with a seating and table set is also planned.

How long does a llama tour outside the park take?

Up to two and a half hours. Depending on your fitness level.

Do llamas spit?

Llamas mostly only spit at each other. Unless you're a llama ;-) But if you harass them, pull on the leash or threaten them, they will spit.

Questions about Nerf and Lasertag

How does Nerf and Laser Tag work?

You can borrow Nerf or laser (infrared markers) from the climbing garden house at any time (during opening hours). We will equip you with the right markers and after a short training session you can get started. There is no supervision from us. The play area is located below the climbing garden.

How many players should we be?

It's best if you have at least four people. The bigger the group, the more action. Of course, it's also possible to go with two people.

Can I play Nerf and Laser Tag with a larger group?

If you want to come with a larger group, a reservation is necessary. We provide a game leader and various infrared markers or Nerf systems.

Questions about Arrowtag

How does Arrowtag work?

Have you always wanted to go hunting with a bow and arrow? Now it's possible, and you can even play in a team! Teamwork is the name of the game! This latest trend sport is also taking Austria by storm! You can show what primal instincts you still have! A total of six players can play at the same time. If there are more of you, you take turns. You will be equipped with special bows and harmless arrows (foam rubber balls instead of pointy arrows). A protective mask and forearm protection are of course still important, because, just like when cycling, your head needs to be protected. Wild maneuvering can sometimes lead to a fall.

Can I play Arrowtag spontaneously?

Please reserve in advance by phone or email. You can also get information at the cash desk. The field must be set up beforehand and everything must be prepared

Is there an age restriction on Arrowtag?

You can play Arrowtag from the age of 10. A maximum of six players at a time.

Can I play Arrowtag without supervision?

We will, on a mandatory basis, provide a game leader.

Where is Arrowtag played?

We have our own area (event area) where the playing field is set up.

Questions about Bubble Soccer

How does bubble soccer work?

Bubble Sports is the new fun sport from Denmark. The game is suitable for you, whether you like football or not! Everyone gets their money's worth. In this sport, you are in a way the ball yourself! What now? No, we won't perform any surgical interventions to turn you into the ball. We will simply put you from the waist up into large, elastic balls, the so-called bubbles or bumperz. Since you now have more mass than a normal player on the field, four players from each team are on the field at the same time. Each team should have at least one substitute available, as this sport can be quite strenuous. After the kick-off, the aim in bubble football is the same as in classic football: to get the small ball into the opponent's goal.

Can I play Bubble Soccer spontaneously?

Please reserve in advance by phone or email. You can also get information at the cash desk. The field must be set up beforehand and everything must be prepared

Is there an age limit for Bubble Soccer?

You can play bubble soccer from the age of eight and a height of 130 cm.

Can I play bubble soccer without supervision?

We will, on a mandatory basis, provide a game leader.

Where is Bubble Soccer played?

We have our own area (event area) where the playing field is set up.

Questions about the petting zoo

Which animals do you have in the petting zoo?

Goats (mini and mini dwarf goats), sheep (Welsh sheep), rabbits, chickens (silk chickens and seramas), ducks (runner ducks and warty ducks), llamas

Can I feed the door?

You are welcome to feed our petting zoo animals (goats, sheep, rabbits, chickens, ducks, llamas) with our food (available at the cash desk or at the pony stand). Please only feed the animals outside the fence.

Can I go into the grounds to see the animals?

You are welcome to go in to see the goats and sheep without any food.

Can the ponies be fed?

The ponies get special food in addition to hay, so NO. There is also a high risk that a pony will chew on your fingers.